Roku Not Connecting to the Internet

Roku provides the best streaming services and stream unlimited channels if you have a solid internet connection. If you encounter network-related errors or if your Roku device is showing connectivity issue warning messages, read the steps to resolve it easily


Warning Messages and Error Codes:

Some of the warning messages and error codes that you encounter are:

  • ‘Unable to connect to wireless network’
  • ‘Not connected to the internet’
  • ‘No Connection’
  • Error code 009, 012, 013, 14, etc.


Resolving the Error Messages


1. First and foremost make sure you have entered your SSID network name correctly. Entering the wrong SSID network name may cause this issue
2. Then make sure you have inputted the correct WEP network key correctly. Make a note to enter the correct upper case and lower case characters!
3. After that, verify your router to see if its in a proper working condition
4. If the connectivity issue persists try changing your current network plan to a more faster speed
5. Finally, try restarting your Roku player and Roku TV. To restart your Roku player navigate to ‘settings’ -> ‘System’ -> ‘System restart’. For restarting your Roku TV go to ‘settings’ -> ‘System’ -> ‘Power’ -> ‘System restart’

For further assistance on Roku connectivity issues, feel free to visit our webpage Roku.com/link or call us up on our toll-free number - +1-888-298-2680. 

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